CUSTOMER CARE
Our handmade jewellery and accessories are all created individually, paying close attention to detail and quality. We pride ourselves in using only reclaimed hardwoods with non-toxic finishes. BILLY WOULD pieces are made to wear and love! If something is not quite right, please let us know and we will try our best to repair, replace, or refund. Each design is handmade using natural materials and limited woods. It's normal to find differences and ‘character marks' among designs. This is part of the charm when working with limited and reclaimed wood.
*We reserve the right to deny unreasonable repairs, returns, and exchanges.
JEWELLERY CARE
Wood jewellery likes to stay dry, keep it out of rivers, streams, lakes and showers. Most pieces have been given a natural matte finished, if your BILLY WOULD is looking dried out just apply a non toxic oil you don’t mind on our skin and gently rub off with a soft cloth after a couple minutes. Butcher block paste or similar works great. To clean tarnished sterling silver, gently buff with a silver cleaning cloth or preferred method (avoiding the wood). If your piece is looking rough and needing a deeper refinish we can definitely do that. Pop it in a protective mailer with $10 (be sure to include a return address) and ship to:
464-C Chief Jimmy Harry Dr.
North Vancouver, BC Canada. V7J3R9
*Tip: To keep your jewellery organized and minimize silver tarnish, store each piece in a small airtight baggie.
READY MADE
Most BILLY WOULD items listed are in stock (not made to order), making it possible for quick shipping time. You will be notified right away of any delays, otherwise orders ship out within 3 business days of payment. Live close by? Set a time to come pick out your order in person.
WHOLESALE
We LOVE wholesale. If you're a brick and mortar shop send and email to adea@billywould.com with shop details and a request for info.
CUSTOM
Have something special in mind? Contact us and we will try our best to accommodate.
*Additional charges may apply to custom orders.
*Bridal/groom party gifts receive a special discount, be sure to let us know before placing your order.